The need for a mediation firm that truly understands the intricacies of the insurance claims lifecycle led to the founding of Gilyard Mediation & Consulting. Torr Gilyard established this practice after a distinguished career that spanned the entire spectrum of property and casualty claims, vendor management, and strategic enterprise planning.

The Foundation of Fairness

Torr’s experience is our greatest asset:

• Hands-On Claims Mastery: Serving as a Catastrophe Claims Staff Adjuster and Independent Field Adjuster for over a decade, Torr personally conducted investigations, prepared Xactimate estimates, interpreted policy language, and negotiated settlements for residential and commercial claims. This experience ensures we understand the dispute from the ground up, whether it involves scope, cost, or covered damages.

• Corporate Governance & Compliance: As a Claims Supervisor and a Vendor Relationship Administrator at major insurance carriers, Torr managed compliance, conducted claim file reviews, and provided policy and process interpretation for the entire claims department. This means we bring an authoritative understanding of claim handling guidelines, state law, and best practices to every mediation session, ensuring resolutions are viable and compliant.

• Conflict Resolution through Data: Torr’s expertise in business analytics and strategic planning informs our mediation practice. He developed metrics and processes to evaluate vendor performance and streamline operations. We apply this data-driven rigor to dissect disputes, identify core disagreements, and guide parties toward objective, measurable solutions.

Gilyard Mediation & Consulting is built on the belief that fair pricing, efficient operations, and increased transparency—the core values of The Gilyard Group—are essential for achieving sustainable resolution.​